Knowledge Base Terms

A quick summary of terms used



Accessory box: The box includes notification pager, notification pager charger, pin and micro-fiber cloth. Upon arrival, accessory box will be stored inside the battery box.

Autonomous clean start/stop button: Use to start autonomous cleaning mode or to pause/resume autonomous cleaning. The autonomous clean start/stop button (⇒see “Autonomous Clean Start/Stop Button”) can only be used in autonomous cleaning mode.

Autonomous cleaning: The operator teaches a cleaning route on the machine beforehand
(⇒see “Teaching a New Cleaning Route”) so that the machine can clean by itself without the operator cleaning with it manually. When using autonomous cleaning, stow the steering handle in the main unit beforehand as a safety precaution. (⇒see “Autonomous Cleaning (Robot)”)

Assist – An instance at which human intervention is required in order for Whiz to continue autonomous operation.

Assist Times (Location) – Average Assist Time-to-Resolve (TTR) at this location over the last 30 days, indicating the average time an assist took to be resolved from the time it was escalated for the location over the last 30 days. This value is calculated and updated once per day.

Autonomous, Coverage (Reporting) – Total square footage covered by Whiz while running autonomously, or on its own without human aid, calculated by multiplying the length of the run by width of the machine’s footprint. This number may not be reported if there is poor signal strength. It takes time to upload and will be faster with better network speed. The coverage total should be available even for autonomous runs that are cancelled.

AVG Location TTR - Average time for assists to be resolved at one particular location, over the last rolling 30 days.

AVG Route TTR - Average time for assists to be resolved on one particular route over the last rolling 30 days .


Battery in the machine: Use the special charger for recharging the battery. (⇒see “Battery and Recharging”)

Battery charger: Charger for recharging the machine’s battery. (⇒see “Recharging the Battery”)

Battery Compartment: Box where the machine’s battery is inserted.

BrainOS: Innovative artificial intelligence (AI) technology developed by Brain Corp. for allowing a unit to clean on its own.

Brush: Rotating brush that collects dirt and dust into the hopper tray, and also aids efficient vacuuming. (⇒see “Brush”)

Bumper: Shock absorber for impact or vibration if the machine contacts obstacles, etc.


Calculated Coverage - Automated estimate of the total mapped coverage at a location in square feet, based on the sum of all mapped/trained routes on all Whiz robots. This is calculated by the total mapped coverage multiplied by the run days per week (if looking at a weekly calculated coverage).

Calculated Runtime - Automated estimate of the time in hours (per day) that all routes will run at a location, calculated by dividing the target coverage in square feet by the average coverage speed of Whiz, which is constant at 5,390 square feet/hour.

Carpeted Area - Total carpeted floor, in square feet.

Carpeted Area % - Total carpeted floor as a percentage of the total area.

Coverage Utilization – Actual coverage divided by target coverage, in %.



Display (notification pager): The screen is for checking the notification pager's battery level, Robot Operations Center(ROC) connection status, alerts, etc. (⇒see "Notification Pager Functions")

Dustbag: Dustbag for collecting vacuumed dirt and dust. (⇒see “Dustbag”)

Dustbin: Box in which the dustbag (⇒see “Dustbag”) is attached.

Dustbin access handle: Knob on the dustbin cover for opening and closing the dustbin.

Dustbin cover: Cover on the dustbin. Before closing the dustbin cover, check that the dustbag (⇒see “Dustbag”) inside the dustbin is attached properly.


Emergency stop button: Button used in an emergency. Pressing the emergency stop button immediately brakes the machine and all functioning stops. (⇒see “Emergency Stop”)
To resume autonomous cleaning after an emergency stop, turn the emergency stop button to the right to release the emergency stop and press the autonomous clean
start/stop button. (⇒see “Autonomous Clean Start/Stop Button”)


Fleet (Robots) – The entire group of robots deployed to your location.

Fleet (Users) - SBRA staff in charge of maintaining customer information. Fleet users will activate robots on the JP portal, create customers and locations on the US portal, and more. Fleet users do not need to be assigned to a customer in order to see them.

Footprint (Reporting) - The footprint of the robot is the width that it cleans. The footprint of the robot is a few inches larger than the robot itself.



Grounding chain: Chain for channeling the machine’s electrical charge (static electricity) to the ground. Before using the machine, check that the ground chain is in contact with the floor.


HEPA filters: High-performance exhaust filters located at the exhaust of the machine for removing dirt and particles. (⇒see “HEPA Filters”)

HEPA filter covers: Removable covers on the machine’s exhaust. (⇒see “HEPA Filters”)

Home Location Code: Code used for having the machine learn where cleaning start/end points are in autonomous cleaning mode. One code can be used for the machine to learn six routes.(⇒see “Home Location Codes and Cleaning Routes”)

Hopper tray: Tray for holding dirt collected by the brush. Discard any dirt in the tray after every cleaning. (⇒see “Hopper Tray”)

HLC - Home Location Code.

Hourly Wage (Location) – Average hourly wage paid to cleaning staff at the location. Only USD is supported at this time.


LED lights: LED lights for indicating machine status, safety, and errors. LED lights are located at positions from the front of the machine to its back, and light in different colors and patterns.
(⇒see “LED Lights”)

Lift handles: Used when lifting the machine from the floor. Be sure to use two persons as a safety precaution when lifting the machine.

Labels – Enable custom grouping based on customer centered needs. Example labels include assigning robots to specific staff (i.e. staff member name) or floor of a building (i.e. Floor 1), simply calling them out by their RIN (Robot Identification Number) etc. and a value (i.e. Bob, Robot 1, 30, etc). A robot can have a maximum of four labels assigned to it, and each label should have multiple values assigned to it (i.e. floor: 1, floor: 5, floor: 10, etc)


Main power switch: Switch for turning on/off the machine. Press “I” to turn the machine on, and “O” to turn the machine off. (⇒see “Main Power Switch”)

Manual cleaning: Use the handle for making the machine travel through and clean a cleaning area manually. (⇒see “Manual Cleaning”)

Max power mode: Mode with more vacuum power than normal mode. Cleaning in max power mode is recommended for cleaning especially dirty locations. (⇒see “Max Power Mode Button”)

Max power mode button: Button for switching from normal mode to max power mode. (⇒see “Max Power Mode Button”)

Micro-fiber cloth: Cloth used during maintenance of the 2D/3D camera, LIDAR sensor, and cliff sensor.


Normal mode: The usual mode for cleaning. (⇒see “Max Power Mode Button”)

Notification pager charger: Used for recharging the notification pager. Use a Micro USB cable to recharge the notification pager.(⇒see “Recharging the Notification Pager”)

Notification pager: Receives alert messages when the machine encounters an obstacle or the emergency stop button is pressed during autonomous cleaning mode. When an alert message is received, it notifies the operator by sound and vibrating (⇒see “Notification Pager”). To recharge the notification pager, use the special charger.

Notification: Low battery level and errors are reported as notifications. Notifications appear at the upper left of the machine’s touch display. (⇒see “Touch Display”)



Operator: The person who operates and manages the machine.


Pager compartment: Used for attaching the notification pager on the machine.

Pager main button: Button for turning the notification pager (⇒see “Notification Pager”) on/off.

Pager mute switch: Switches the alert on/off that sounds when the notification pager receives an alert message. (⇒see “Notification Pager”)


RIN: The machine’s serial number. The RIN is indicated on a sticker located on the inside of the battery door on the machine.

Robot Operations Center: The Robot Operations Center is Brain Corp.’s cloud-based robotics center. Via LTE connection, it provides remote monitoring and managed usage of the machine, and automatically sends reports on daily use and cleaning results, software updates, and messages indicating the occurrence of any abnormalities to the operator.

ROC indicator: When the machine is not connected to the Robot Operations Center, the ROC icon lights grey. Once it is connected, it turns to solid black. (⇒see “Touch Display”)

RIN (Robots) - Robot Identification Number. This is a 16-digit number used to uniquely identify a Whiz robot. The RIN is located inside the removable bag panel.

ROI - Return on Investment.

Runtime Utilization - Actual runtime divided by target runtime, in %.


Secondary battery power button: If not using the machine for a long period of time (approx. 2 months), turn the secondary battery power button Off. (⇒see "Secondary Battery Power Button")

Steering handle: Handle for: moving the machine while it is standing on its wheels, using for manual cleaning, and when teaching a cleaning route. When carrying out autonomous cleaning, stow the steering handle in the main unit beforehand as a safety precaution. (⇒see “Steering Handle”)

Slot – Space within the robot’s software to which a route was saved.


Teach route: Use Home Location Codes to teach cleaning routes in autonomous cleaning mode. (⇒see “Teaching a New Cleaning Route”)

Teaching route: Having the machine learn a cleaning route beforehand to use during autonomous cleaning. (⇒see “Teaching a New Cleaning Route”)

Touch display: Screen for checking the machine’s battery level and operating time, connection to the Robot Operations Center, error messages, etc. Cleaning routes are also taught and selected by tapping the touch display. (⇒see “Touch Display”)

Target Coverage - Estimate of the addressable carpeted floor to be vacuumed by Whiz, in square feet.

Target Coverage % - Estimate of the addressable carpeted floor to be vacuumed by Whiz, as a percentage of the carpeted area.

Target Runtime - Estimate of the time per day that all routes will run at a location, in hours.

Training, Coverage (Reporting) - Total square footage covered by Whiz while in training mode, or being guided by a human to program a route, calculated by multiplying the length of the run by width of the machine’s footprint. This number may not be reported if there is poor signal strength. It takes time to upload and will be faster with better network speed. The coverage total should be available even for autonomous runs that are cancelled.

TTR - Time to Resolve



Unassigned - This will appear anytime the portal has collected data for the robot, but it was not assigned to a specific location.


Vacuum power button: Button for starting/ending vacuuming. (⇒see “Vacuum Power Button”)



Whiz Connect app: App for managing current robot operation and alerts.

Whiz Connect Portal: Portal site allowing management of current robot operation and alerts as well as downloading of operation reports.