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Whiz
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Maintenance & Troubleshooting
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SoftBank Robotics US Store
Whiz Consumables
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Scrubber 50 Consumables
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Help Center
Whiz
Quick Start Guides
Phantas
Scrubber 50
Vacuum 40
Whiz
Whiz
Getting Started
Operating Whiz
Maintenance & Troubleshooting
Safety & Precautions
FAQ
Glossery
SoftBank Robotics US Store
Whiz Consumables
Vacuum 40 Consumables
Scrubber 50 Consumables
Phantas Consumables
Free User Guides & Wall Charts
Whiz
Resources for Whiz
Getting Started
Unboxing Whiz
What accessories are delivered in the Whiz box?
What accessories are delivered with my Whiz?
What accessories are delivered separately?
Whiz Machine parts
How to remove the Machine from its packaging
How do I check the Emergency Stop Button
How do I check the Dustbag?
How do I check the HEPA filter?
How do I check the Hopper Tray?
How do I install the Brush?
How do I charge and install the Battery?
How do I remove the protective film from the Camera Sensor?
How do I connect the Robot Operations Center (ROC)?
Inspecting the Machine before operation
What is the Secondary Battery and how do I set it?
How do I use Whiz the first time? An overview
How do I use and stow the Steering Handle?
What is max power mode?
How do I start Vacuuming?
What information can I find on the Touch Display?
What do the LED lights mean?
Tips for teaching Cleaning Routes
Where do I place Home Location Codes?
Precautions when teaching a Cleaning Route
What is an Autonomous Cleaning?
What are Home Location Codes?
How do I use Autonomous Cleaning?
How do I teach and set Cleaning Routes?
How do I manage and delete Cleaning Routes?
See more
Operating Whiz
How do I turn the power on and off on Whiz?
Plan and Teach a Route
Run Autonomous Mode
How do I use Manual Cleaning mode?
How do I recharge the Main Battery?
How to change a bag
How to clean the sensors
How to Maintain and Store Whiz Daily
How to change the brush
How to change the air filter
How to charge the battery
How to change the battery
How to lift the machine
How to hard restart the secondary battery
How to engage and disengage the emergency stop button
How to charge the notification pager
How to pair the notification pager
How to set up a home location code
How to clean the suction tube
How to clean the suction tube (hopper)
How to lock the handle
See more
Maintenance & Troubleshooting
Whiz Storage and Maintenance
About Battery and Recharging
Repack the Box
How to Do a Hard Reset
Dustbag Full notification
Brush maintenance
Maintaining the HEPA filters
Maintaining the Hopper Tray
What maintenance should be conducted after each use?
Maintaining Sensors
Maintaining the Dustbag
Maintaining the Battery charger area
Storing Whiz for long periods
Storing Whiz
The Emergency Stop Button is damaged
The Vacuum Power Button is damaged
The Max Power Mode Button is damaged
The Autonomous Clean Start / Stop button is damaged
The Main Power Switch is damaged
The Internal Battery Power Button is damaged
Whiz will not turn off
I can see the Touch Display screen but it will not respond
I cannot save a Cleaning Route
Whiz will not turn on
The steering handle is stuck in an up / down position
I can’t easily rotate or push the Machine forward / the wheels are stuck
I cannot charge / fully charge the Battery
Whiz is not detecting steps
The Machine bumped into the glass during its autonomous run
The Machine will not stop by the Home Location Code after finishing its Autonomous Clean
The Machine meanders on its Autonomous Cleaning route
Whiz will not begin an Autonomous clean or stops midway through a clean
The Home Location Code (HLC) cannot be read
Whiz has low suction power / is not picking up waste
The Rubber Pads on the back of Whiz fell off
The LED lights on Whiz are not working
Whiz is creating an unusual smell
The ROC Indicator does not turn orange
How do I charge the Secondary Battery?
Path is Blocked notification
How do I stop or pause the Machine?
The Brush does not rotate
I can’t close the Dustbin Cover
Whiz is making strange noises
How do I stop the Machine in an emergency?
How do I check Machine alerts
The Vacuum Bag is not full but the error shows it is full
The Notification Pager doesn’t vibrate
I can’t hear the alerts from the Notification Pager
I can’t charge the Notification Pager
The Notification Pager screen is black / nothing is displayed
The Machine and the Notification Pager are not paired
Alert display and its notification timing
See more
Safety & Precautions
Handling the Machine, Battery Charger, Battery and Notification Pager (common)
Handling the Battery Charger
Sensor detection range
Handling near People Movers (stairs, escalators, moving walkways, elevators, etc.)
Lasers and Infrared light
Handling near Electronic Medical Devices
Machine disposal and recycling
Handling the Battery
Pictorial symbols
Description of pictorial indications
Handling the Notification Pager
About safety warnings
Description of symbols
Handling the Machine
FCC compliance
IC compliance
How do I dispose of the machine?
How do I handle the Notification Pager safely?
Symbols and Indicator Categories for the Notification Pager
See more
FAQ
Why are my routes missing?
How Much Battery Life Depletes While Using the “Delay Start” Feature (This feature is available for Whiz Units running Brain OS 1.14 or later)
Got an Error Code or Notification Message? See what they mean.
Will Whiz save our company money and how can we measure it?
Does Whiz operate autonomously?
How is it different from Roomba and other household vacuum cleaners?
Which operations do I need to complete before I run Whiz? After?
Which operations do I need to complete on a daily basis?
Which operations do I need to complete on a weekly basis?
Which items am I responsible for purchasing?
How do I purchase bags/brushes/air filters?
How often do I need to switch the bags?
What happens when Whiz needs service or breaks?
How does Whiz receive software updates?
Can Whiz run on WiFi?
What cellular network(s) can Whiz use to operate?
How does Whiz perform around sloped or stepped surfaces?
What is the criteria for Whiz barriers?
What is the best way to avoid false detections from my Whiz unit?
How do I set my Whiz machine up to clean autonomously? How do i setup for route sequencing?
What do I do if my Whiz unit stops during autonomous cleaning?
How do I set my Whiz machine up for delay start?
Which types of notifications will I receive?
How do I turn SMS notifications for my Whiz unit on/off?
Can I re-subscribe to my notifications?
What is EZ Setup?
What is the maximum size of the area for a map to be created using EZ Setup?
How do I use EZ Setup to create a map?
What is the same boundary was made twice?
How do I distinguish an EZ Setup cleaning route from a normal cleaning route?
Which power mode will Whiz use while running routes mapped with EZ Setup?
What are some examples of boundaries?
What kinds of boundaries are not allowed?
What data is collected?
How is data stored?
How is the data secured?
What happens to the data if a customer cancels/is no longer a customer?
Who has access to the data?
Who owns customer data?
What is the data used for?
What are your terms of use?
Does Whiz have any sound recording capabilities either organic or to a remote location?
When does Whiz take pictures?
Can Whiz imaging capture writing on documents, etc?
How do I use the Notification Pager?
How do I pair the Pager and Whiz?
How do I charge the Notification Pager?
How do I turn the Pager on?
How do I turn the Notification Pager off?
See more
Glossery
Knowledge Base Terms
Whiz Connect US Portal Glossary
