Help Center
English
Français
Submit a Help Desk Ticket
Français
Maintenance & Troubleshooting
Getting Started
1 Minute Whiz Tutorials
Whiz Overview and Parts
Unpacking
Machine Set-up & Inspection
Autonomous Cleaning (Robot)
Operating Whiz
Manual Cleaning
Battery
Whiz Connect
Operating Whiz
How-To Tutorials
Notification Pager
General Operation
Troubleshooting
Safety Warnings
Alert Display
Maintenance & Troubleshooting
How-To Tutorials
Maintenance after 300,000 Sqft
Other Maintenance
Storing
Troubleshooting
Safety & Precautions
Safety
FCC Compliance
IC Compliance
Precautions
Whiz Connect
Reporting
Account Management
What is
Other
Frequently Asked Questions
Battery and Charger
General FAQs
Whiz Connect
Data
Reports, Analytics/Insights
SMS Notifications
Whiz EZ Setup
Whiz Data Privacy
Glossary
Whiz Store
Back to home
Help Center
Maintenance & Troubleshooting
Getting Started
1 Minute Whiz Tutorials
Whiz Overview and Parts
Unpacking
Machine Set-up & Inspection
Autonomous Cleaning (Robot)
Operating Whiz
Manual Cleaning
Battery
Whiz Connect
Operating Whiz
How-To Tutorials
Notification Pager
General Operation
Troubleshooting
Safety Warnings
Alert Display
Maintenance & Troubleshooting
How-To Tutorials
Maintenance after 300,000 Sqft
Other Maintenance
Storing
Troubleshooting
Safety & Precautions
Safety
FCC Compliance
IC Compliance
Precautions
Whiz Connect
Reporting
Account Management
What is
Other
Frequently Asked Questions
Battery and Charger
General FAQs
Whiz Connect
Data
Reports, Analytics/Insights
SMS Notifications
Whiz EZ Setup
Whiz Data Privacy
Glossary
Whiz Store
Maintenance & Troubleshooting
Find and troubleshoot common issues.
How to Do a Hard Reset
How-To Tutorials
Dustbag Full notification
Maintenance after 300,000 Sqft
Brush maintenance
Maintaining the HEPA filters
Maintaining the Hopper Tray
Other Maintenance
What maintenance should be conducted after each use?
Maintaining Sensors
Maintaining the Dustbag
Maintaining the Battery charger area
Storing
Storing Whiz for long periods
Storing Whiz
Troubleshooting
The Emergency Stop Button is damaged
The Vacuum Power Button is damaged
The Max Power Mode Button is damaged
The Autonomous Clean Start / Stop button is damaged
The Main Power Switch is damaged
The Internal Battery Power Button is damaged
Whiz will not turn off
I can see the Touch Display screen but it will not respond
I cannot save a Cleaning Route
Whiz will not turn on
The steering handle is stuck in an up / down position
I can’t easily rotate or push the Machine forward / the wheels are stuck
I cannot charge / fully charge the Battery
Whiz is not detecting steps
The Machine bumped into the glass during its autonomous run
The Machine will not stop by the Home Location Code after finishing its Autonomous Clean
The Machine meanders on its Autonomous Cleaning route
Whiz will not begin an Autonomous clean or stops midway through a clean
The Home Location Code (HLC) cannot be read
Whiz has low suction power / is not picking up waste
The Rubber Pads on the back of Whiz fell off
The LED lights on Whiz are not working
Whiz is creating an unusual smell
The ROC Indicator does not turn orange
How do I charge the Secondary Battery?
Path is Blocked notification
How do I stop or pause the Machine?
The Brush does not rotate
I can’t close the Dustbin Cover
Whiz is making strange noises
How do I stop the Machine in an emergency?
How do I check Machine alerts
The Vacuum Bag is not full but the error shows it is full
See more
