Whiz
Resources for Whiz
Getting Started
- Unboxing Whiz
- What accessories are delivered in the Whiz box?
- What accessories are delivered with my Whiz?
- What accessories are delivered separately?
- Whiz Machine parts
- How to remove the Machine from its packaging
- How do I check the Emergency Stop Button
- How do I check the Dustbag?
- How do I check the HEPA filter?
- How do I check the Hopper Tray?
- How do I install the Brush?
- How do I charge and install the Battery?
- How do I remove the protective film from the Camera Sensor?
- How do I connect the Robot Operations Center (ROC)?
- Inspecting the Machine before operation
- What is the Secondary Battery and how do I set it?
- How do I use Whiz the first time? An overview
- How do I use and stow the Steering Handle?
- What is max power mode?
- How do I start Vacuuming?
- What information can I find on the Touch Display?
- What do the LED lights mean?
- Tips for teaching Cleaning Routes
- Where do I place Home Location Codes?
- Precautions when teaching a Cleaning Route
- What is an Autonomous Cleaning?
- What are Home Location Codes?
- How do I use Autonomous Cleaning?
- How do I teach and set Cleaning Routes?
- How do I manage and delete Cleaning Routes?
Operating Whiz
- How do I turn the power on and off on Whiz?
- Plan and Teach a Route
- Run Autonomous Mode
- How do I use Manual Cleaning mode?
- How do I recharge the Main Battery?
- How to change a bag
- How to clean the sensors
- How to Maintain and Store Whiz Daily
- How to change the brush
- How to change the air filter
- How to charge the battery
- How to change the battery
- How to lift the machine
- How to hard restart the secondary battery
- How to engage and disengage the emergency stop button
- How to charge the notification pager
- How to pair the notification pager
- How to set up a home location code
- How to clean the suction tube
- How to clean the suction tube (hopper)
- How to lock the handle
Maintenance & Troubleshooting
- Whiz Storage and Maintenance
- About Battery and Recharging
- Repack the Box
- How to Do a Hard Reset
- Dustbag Full notification
- Brush maintenance
- Maintaining the HEPA filters
- Maintaining the Hopper Tray
- What maintenance should be conducted after each use?
- Maintaining Sensors
- Maintaining the Dustbag
- Maintaining the Battery charger area
- Storing Whiz for long periods
- Storing Whiz
- The Emergency Stop Button is damaged
- The Vacuum Power Button is damaged
- The Max Power Mode Button is damaged
- The Autonomous Clean Start / Stop button is damaged
- The Main Power Switch is damaged
- The Internal Battery Power Button is damaged
- Whiz will not turn off
- I can see the Touch Display screen but it will not respond
- I cannot save a Cleaning Route
- Whiz will not turn on
- The steering handle is stuck in an up / down position
- I can’t easily rotate or push the Machine forward / the wheels are stuck
- I cannot charge / fully charge the Battery
- Whiz is not detecting steps
- The Machine bumped into the glass during its autonomous run
- The Machine will not stop by the Home Location Code after finishing its Autonomous Clean
- The Machine meanders on its Autonomous Cleaning route
- Whiz will not begin an Autonomous clean or stops midway through a clean
- The Home Location Code (HLC) cannot be read
- Whiz has low suction power / is not picking up waste
- The Rubber Pads on the back of Whiz fell off
- The LED lights on Whiz are not working
- Whiz is creating an unusual smell
- The ROC Indicator does not turn orange
- How do I charge the Secondary Battery?
- Path is Blocked notification
- How do I stop or pause the Machine?
- The Brush does not rotate
- I can’t close the Dustbin Cover
- Whiz is making strange noises
- How do I stop the Machine in an emergency?
- How do I check Machine alerts
- The Vacuum Bag is not full but the error shows it is full
- The Notification Pager doesn’t vibrate
- I can’t hear the alerts from the Notification Pager
- I can’t charge the Notification Pager
- The Notification Pager screen is black / nothing is displayed
- The Machine and the Notification Pager are not paired
- Alert display and its notification timing
Safety & Precautions
- Handling the Machine, Battery Charger, Battery and Notification Pager (common)
- Handling the Battery Charger
- Sensor detection range
- Handling near People Movers (stairs, escalators, moving walkways, elevators, etc.)
- Lasers and Infrared light
- Handling near Electronic Medical Devices
- Machine disposal and recycling
- Handling the Battery
- Pictorial symbols
- Description of pictorial indications
- Handling the Notification Pager
- About safety warnings
- Description of symbols
- Handling the Machine
- FCC compliance
- IC compliance
- How do I dispose of the machine?
- How do I handle the Notification Pager safely?
- Symbols and Indicator Categories for the Notification Pager
FAQ
- Why are my routes missing?
- How Much Battery Life Depletes While Using the “Delay Start” Feature (This feature is available for Whiz Units running Brain OS 1.14 or later)
- Got an Error Code or Notification Message? See what they mean.
- Will Whiz save our company money and how can we measure it?
- Does Whiz operate autonomously?
- How is it different from Roomba and other household vacuum cleaners?
- Which operations do I need to complete before I run Whiz? After?
- Which operations do I need to complete on a daily basis?
- Which operations do I need to complete on a weekly basis?
- Which items am I responsible for purchasing?
- How do I purchase bags/brushes/air filters?
- How often do I need to switch the bags?
- What happens when Whiz needs service or breaks?
- How does Whiz receive software updates?
- Can Whiz run on WiFi?
- What cellular network(s) can Whiz use to operate?
- How does Whiz perform around sloped or stepped surfaces?
- What is the criteria for Whiz barriers?
- What is the best way to avoid false detections from my Whiz unit?
- How do I set my Whiz machine up to clean autonomously? How do i setup for route sequencing?
- What do I do if my Whiz unit stops during autonomous cleaning?
- How do I set my Whiz machine up for delay start?
- Which types of notifications will I receive?
- How do I turn SMS notifications for my Whiz unit on/off?
- Can I re-subscribe to my notifications?
- What is EZ Setup?
- What is the maximum size of the area for a map to be created using EZ Setup?
- How do I use EZ Setup to create a map?
- What is the same boundary was made twice?
- How do I distinguish an EZ Setup cleaning route from a normal cleaning route?
- Which power mode will Whiz use while running routes mapped with EZ Setup?
- What are some examples of boundaries?
- What kinds of boundaries are not allowed?
- What data is collected?
- How is data stored?
- How is the data secured?
- What happens to the data if a customer cancels/is no longer a customer?
- Who has access to the data?
- Who owns customer data?
- What is the data used for?
- What are your terms of use?
- Does Whiz have any sound recording capabilities either organic or to a remote location?
- When does Whiz take pictures?
- Can Whiz imaging capture writing on documents, etc?
- How do I use the Notification Pager?
- How do I pair the Pager and Whiz?
- How do I charge the Notification Pager?
- How do I turn the Pager on?
- How do I turn the Notification Pager off?