Assists

You can track how many times robots require intervention from staff to continue operating from the Assists page. You can change the date range to see data from different time periods. By default, users will see the total number of assists, reasons for assists, and lengths of assists from the last seven days at all locations for all robots. Assists will only appear for autonomous runs.

Note: If you change your assist settings and move to another tab (locations, robots, etc), the assist settings will return to the default.

To view different Assist data, you can:

  • Click the Location drop-down menu and select as many or few locations as you want to see.
  • Change the label and value by clicking the respective drop-down menus and selecting as many or few as you’d like to see.
  • If you want to filter by specific assist reasons, click the drop-down menu under Assist Reason and select a specific reason.
  • If you would like to add a filter to look for specific Assist TTR durations:
    • Click the drop-down menu under Duration to set your parameter to greater than or equal to, equal to, or less than or equal to the assist TTR duration for which you’re filtering. IE: You want to see all the assists that had a greater than or equal to TTR than 10 minutes.
    • Set the duration time you are looking for in the three boxes to the right with 00. You can use the arrows or enter the numbers manually. Time will need to be filled out in the hh:mm:ss format.

The table will update as labels in the various drop-downs are selected. Click the Download button above the table to download a CSV file that will save in your downloads folder; you will need an external spreadsheet application to view the file.

Reading the Assist Table

The Assist Table shows various data points for the user. Each one is explained in greater detail below. You can click the three white dots on the far right of the Header bar to select or deselect information you aren’t interested in seeing. Hover over the tooltips in the header (Question Mark) for more information.

Location: Where the robot was operating at the time of the assist

Code: An internal error code corresponding to the reason for the assist. Only Fleet users will see this.

Assist Reason: Known assist trigger

Start: The date and time the robot escalated the need for assistance.

End: The date and time the assist error was cleared from the robot by staff

Time to Resolve: The total amount of time it took to resolve the issue from the time it was escalated to the time it was cleared from the robot.

 

Sorting Assists

You can change the order in which assists are listed by clicking Location, Code, Reason, Assist Reason, Start, End, or Time to Resolve in the header bar, arranging the items in the order that you select from first to last or last to first. There will be an orange arrow next to the header item indicating the order by which you’ve decided to sort. It will either be pointing up or down depending on the order you’ve chosen. By default, data is sorted alphabetically by location name.

There are ten results per page. If you have multiple pages of assists, you can click through the page numbers at the bottom of the table. Click the page number to go directly to a page, or the arrows to the left and right of the numbers to move between pages.