Help Center
English
Français
Submit a Help Desk Ticket
Français
Frequently Asked Questions
Getting Started
1 Minute Whiz Tutorials
Whiz Overview and Parts
Unpacking
Machine Set-up & Inspection
Autonomous Cleaning (Robot)
Operating Whiz
Manual Cleaning
Battery
Whiz Connect
Operating Whiz
How-To Tutorials
Notification Pager
General Operation
Troubleshooting
Safety Warnings
Alert Display
Maintenance & Troubleshooting
How-To Tutorials
Maintenance after 300,000 Sqft
Other Maintenance
Storing
Troubleshooting
Safety & Precautions
Safety
FCC Compliance
IC Compliance
Precautions
Whiz Connect
Reporting
Account Management
What is
Other
Frequently Asked Questions
Battery and Charger
General FAQs
Whiz Connect
Data
Reports, Analytics/Insights
SMS Notifications
Whiz EZ Setup
Whiz Data Privacy
Glossary
Whiz Store
Back to home
Help Center
Frequently Asked Questions
Getting Started
1 Minute Whiz Tutorials
Whiz Overview and Parts
Unpacking
Machine Set-up & Inspection
Autonomous Cleaning (Robot)
Operating Whiz
Manual Cleaning
Battery
Whiz Connect
Operating Whiz
How-To Tutorials
Notification Pager
General Operation
Troubleshooting
Safety Warnings
Alert Display
Maintenance & Troubleshooting
How-To Tutorials
Maintenance after 300,000 Sqft
Other Maintenance
Storing
Troubleshooting
Safety & Precautions
Safety
FCC Compliance
IC Compliance
Precautions
Whiz Connect
Reporting
Account Management
What is
Other
Frequently Asked Questions
Battery and Charger
General FAQs
Whiz Connect
Data
Reports, Analytics/Insights
SMS Notifications
Whiz EZ Setup
Whiz Data Privacy
Glossary
Whiz Store
Frequently Asked Questions
Common questions you may have about Whiz.
Why are my routes missing?
Battery and Charger
How Much Battery Life Depletes While Using the “Delay Start” Feature (This feature is available for Whiz Units running Brain OS 1.14 or later)
General FAQs
Got an Error Code or Notification Message? See what they mean.
Will Whiz save our company money and how can we measure it?
Does Whiz operate autonomously?
How is it different from Roomba and other household vacuum cleaners?
Which operations do I need to complete before I run Whiz? After?
Which operations do I need to complete on a daily basis?
Which operations do I need to complete on a weekly basis?
Which items am I responsible for purchasing?
How do I purchase bags/brushes/air filters?
How often do I need to switch the bags?
What happens when Whiz needs service or breaks?
How does Whiz receive software updates?
Can Whiz run on WiFi?
What cellular network(s) can Whiz use to operate?
How does Whiz perform around sloped or stepped surfaces?
What is the criteria for Whiz barriers?
What is the best way to avoid false detections from my Whiz unit?
How do I set my Whiz machine up to clean autonomously? How do i setup for route sequencing?
What do I do if my Whiz unit stops during autonomous cleaning?
How do I set my Whiz machine up for delay start?
See more
Whiz Connect
What does Whiz Connect show me about Whiz routes?
How easy is it for me (customer) to see my Whiz fleet?
Can I change the time periods for the data I want to see?
Data
What types of data/metrics will I receive?
Can the data/metrics mentioned above be exported?
Reports, Analytics/Insights
Which reports come OOB (Out Of the Box)?
Can I customize reports? Can I create my own?
What are example questions that the data/reporting can answer/address?
SMS Notifications
Which types of notifications will I receive?
How do I turn SMS notifications for my Whiz unit on/off?
Can I re-subscribe to my notifications?
Whiz EZ Setup
What is EZ Setup?
What is the maximum size of the area for a map to be created using EZ Setup?
How do I use EZ Setup to create a map?
What is the same boundary was made twice?
How do I distinguish an EZ Setup cleaning route from a normal cleaning route?
Which power mode will Whiz use while running routes mapped with EZ Setup?
What are some examples of boundaries?
What kinds of boundaries are not allowed?
See more
Whiz Data Privacy
Can Whiz imaging capture writing on documents, etc?
When does Whiz take pictures?
Does Whiz have any sound recording capabilities either organic or to a remote location?
What are your terms of use?
Who owns customer data?
What happens to the data if a customer cancels/is no longer a customer?
What is the data used for?
Who has access to the data?
How is the data secured?
How is data stored?
What data is collected?
See more
